Privacy policy

Last updated: November 13, 2026

ShelfIn is a Shopify app made by Global Tech Startup LLC ("we"). It reads supplier invoices and updates stock, unit costs and, when you ask, retail prices in your Shopify store. This page explains what data the app handles, why, who else sees it, and how long we keep it.

Data the app handles

  • Store details from Shopify: your store's myshopify.com address, currency, your ShelfIn plan, and whether the store is a development store.
  • Access to your store: the access token Shopify gives the app when you install it.
  • Products and stock: a copy of your product and variant names, SKUs, barcodes, image links, prices and unit costs, used to match invoice lines to your products. Stock levels are read when you confirm or undo an invoice.
  • Invoices you upload: the files (PDF, photos or spreadsheets) and what is read from them: supplier name, invoice number and date, items, quantities, costs and totals. Invoices can include names and addresses of your suppliers and your store.
  • Invoices emailed to your ShelfIn address: the attached invoices (kept like uploads), and the sender's name and email address, the subject and the date. The email itself is deleted as soon as its attachments are saved. The sender's address is remembered for the supplier, so their next invoice is recognised.
  • Your work in the app: suppliers, saved item matches and pack sizes, your settings, and a log of every change the app made in Shopify (stock, costs and prices, before and after).
  • Questions you ask on the Help page: what you write there, the answers, the replies from our team, what the assistant looked at or did to answer (for example, that it read an invoice again), and whether you marked an answer as helpful.
  • Usage: how many invoices you read each month (for the free plan limit) and how much AI processing each invoice and each Help answer used.
  • Technical data: how fast the app's pages load, and errors in them, with the page's address, to find and fix problems.

ShelfIn does not access or store information about your customers. It does not ask Shopify for access to orders or customers. Shopify lets every app see the store owner's name and contact details; ShelfIn doesn't read or store them. We don't store the names or email addresses of you or your staff in the app, except as the sender of an invoice you email to ShelfIn, or where you write them yourself in a Help message.

Why we use it

Only to provide the app: reading invoices, matching lines to your products, updating Shopify when you confirm, showing price changes, enforcing plan limits, answering your questions on the Help page, and helping you when you contact support. We don't sell your data, use it for advertising, or share it with anyone except as described below.

Who else sees it

  • Anthropic (AI provider): to read an invoice, the app sends the invoice pages to Anthropic's API, with instructions on what to extract. When you ask a question on the Help page, an AI assistant answers it: your question and the conversation so far are sent to Anthropic's API, with the ShelfIn details needed for the answer, such as the status of the invoice you ask about, its supplier and the items on it that need attention, your plan and your settings. Nothing else about your store is sent. Spreadsheets are read by the app itself and aren't sent to Anthropic. The assistant can read a failed invoice again and refresh your products; it cannot change stock, costs or prices. Anthropic's handling of this data is described in Anthropic's privacy policy.
  • Shopify: the app reads and updates your store through Shopify's API. Shopify also handles billing for the Pro plan.
  • Hosting providers: the app and its database run on Render, invoice files are stored with Amazon Web Services, and emailed invoices are received by Amazon Web Services (Amazon SES), which also checks them for spam and viruses. When the Help assistant passes a question to our team, the email that tells us (with your store's address, your message and a summary) is sent through Amazon Web Services to our team's mailbox. They store and process data for us to run the app. The data is stored in the United States.

We use Google Analytics to count visits to ShelfIn's page in the Shopify App Store and installs of the app: Google counts the visits on that page, and Shopify tells Google Analytics when a store installs ShelfIn. Nothing from inside the app (your products, invoices, stock or costs) is sent to Google, and we don't use it for advertising.

We may also disclose data if the law requires it.

How long we keep it

  • Invoice files are deleted 90 days after upload. You can change this to between 7 and 365 days in the app's Settings.
  • Emails sent to your ShelfIn address are deleted once their attachments are saved, and within 7 days if that fails. The list of emails received (sender, subject, date) is kept for 90 days.
  • Conversations on the Help page are deleted 180 days after their last message.
  • Everything else is kept while the app is installed. When you uninstall the app, your access token is deleted at once and all your data is deleted 48 hours later, unless you install the app again before then. Shopify also asks us to delete it (a request called shop/redact), and we do.
  • We keep a record that a deletion took place (your store's address and the date). Our database provider's backups can hold deleted data for a short time until they expire.

How we protect it

  • All connections use HTTPS.
  • Access tokens are encrypted in the database.
  • Invoice files are kept in private, encrypted storage. Links to view a file expire after a few minutes.
  • Each store's data is kept separate. One store can't see another store's data.

Your choices and rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete it at any time by emailing info@globaltechstartup.com from the email address on your Shopify account. We reply within 2 business days. Uninstalling the app deletes your data as described above. Depending on where you live (for example the EU, the UK or California), you may have more rights under local law, and you can complain to your data protection authority.

Changes

If we change this policy, we'll update this page and the date at the top. For important changes, we'll tell you in the app.

Contact

Global Tech Startup LLC
2232 Dell Range Blvd, Suite 245 PMB4080, Cheyenne, WY 82009, USA
info@globaltechstartup.com