Support
Email us at info@globaltechstartup.com. We reply within 2 business days.
If your ShelfIn menu has a Help page, ask there first: you get an answer in a few seconds, and anything that needs our team is passed to us with the details.
To help us answer quickly by email, include:
- your store's myshopify.com address
- the supplier and invoice date, if it's about an invoice
- what you expected and what happened
- a screenshot, if you can
Common questions
What files can I upload?
PDF, JPG, PNG or HEIC, up to 10 pages per invoice, or a spreadsheet from your supplier (Excel .xlsx or CSV). Photos work best with the invoice flat, filling the frame, without shadows. You can also email invoices to your store's ShelfIn address (Email invoices in the app).
When does my Shopify store change?
Only when you press Confirm on an invoice. Before that, nothing in Shopify changes.
Can I undo an invoice?
Yes, for 7 days after you confirm it. Open the invoice and choose Undo. The stock added is taken back off, and unit costs (and prices you changed from that invoice) go back to what they were. The app shows you what will change before you undo.
What do the plans include?
Free: 5 invoices per month, shows how many costs went up.
Pro (USD 39 per month, 14-day free trial): unlimited invoices, suggested prices, apply prices, price changes page and CSV.
Every plan includes: invoice reading and product matching, invoices by email, and supplier spreadsheets (Excel, CSV), stock and unit cost updates in Shopify, with undo, create products from invoice lines, short and damaged items, with a claim for the supplier, suppliers and invoice history, with CSV export. Open Plan in the app to see your plan and change it.
How do I cancel Pro?
Open Plan in the app, then Shopify's plan page, and choose Free. Pro stays active until the end of the period you've paid for. We don't refund partial months; if you were charged in error, email us and we'll refund it. See the terms.
Who reads my invoices?
An AI model from Anthropic reads the invoice pages. To read an invoice, nothing else about your store is sent to it. See the privacy policy.
Who answers on the Help page?
ShelfIn's automated assistant, an AI model from Anthropic. It can look at your invoices in ShelfIn, read a failed invoice again and refresh your products. It can't change stock, costs, prices or your plan. Anything it can't or shouldn't handle, such as billing, goes to our team, who reply within 2 business days on the same page. You can ask for a person at any time.
What happens to my data if I uninstall?
Your access token is deleted at once, and all your data is deleted 48 hours later, unless you install the app again before then.
How do I ask for a copy of my data, or for it to be deleted?
Email info@globaltechstartup.com from the email address on your Shopify account.